XRP
Missing Deposit Memos Risk Freezing XRP and TON Transfers on Exchanges
Using shared platform addresses on XRP and TON networks requires specific memo fields to prevent deposits from being held up in account support queues.
Unlike Bitcoin and Ethereum platforms that typically assign unique wallet addresses to each user, platforms handling XRP and TON often use a single shared address to collect deposits. This structure avoids account reserve requirements—such as the 1 XRP reserve on the XRP Ledger—and eliminates deployment and smart contract storage fees on TON.
Because thousands of users deposit to the same wallet, platforms rely on a secondary identifier to route funds to the correct account. On the XRP Ledger, this identifier is a numeric Destination Tag of up to ten digits. Missing or incorrect tags can result in funds becoming unassigned or credited to the wrong recipient, though wallets can enable settings that automatically reject untagged transactions.
TON transfers instead utilize a case-sensitive text comment that must match platform specifications exactly. TON addresses also vary between bounceable formats, which return funds if the destination smart contract is not deployed, and non-bounceable formats. When users omit these required identifiers, the assets reach the platform wallet but remain frozen until customer support manually identifies and credits the transaction.
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